Terms of service

Scope 

This website is operated by EXSTNCE so the terms “we”, “us” and “our” refer to EXSTNCE. Please read these Terms of Service (“Terms”, “Terms and Conditions”) before using our website (“Service”). These terms apply to everyone who access or use the Service so your access to and use of the Service is determined by your acceptance of these Terms. Our identity is as follows:

  • Name: EXSTNCE V.O.F.

  • Registered address: Azijnmakerstraat 11, 2645 JW, Delfgauw

  • Email address: exstnceclothing@gmail.com 

  • Chamber of commerce number (KVK): 93058667

  • VAT identification number: 8662.61.527.B.01

Acceptance of Terms 

By accessing or using our website and purchasing products from EXSTNCE, you agree to be bound by these Terms of Service, including our Privacy Policy and any additional terms and conditions referenced herein or available by hyperlink. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. These Terms of Service apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and content contributors.

Complaints 

We are committed to providing quality products and exceptional customer service. If you have a complaint about your purchase, please contact our customer service team. When submitting a complaint, please ensure that all claims respect our intellectual property rights. This means any complaint involving unauthorized use, reproduction, or alteration of our designs will not be considered and may result in legal action. We aim to resolve all valid complaints promptly and fairly.

Product Information and Availability 

We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate and up-to-date. However, we do not guarantee that all information is complete, current, or error-free. There may be occasional inaccuracies, typographical errors, or omissions regarding product descriptions, pricing, promotions, offers, or availability. We reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice.

Product availability is subject to change without notice, and we cannot guarantee that all products will be in stock at the time of your order. If a product you ordered is not available, we will notify you as soon as possible and offer a refund or exchange for an alternative product, if applicable.

By purchasing from us, you agree that it is your responsibility to review all product information before placing an order, and that EXSTNCE is not liable for any inaccuracies or changes in product information.

Order Process

When you place an order with EXSTNCE, you agree to the following order process:

  1. Placing an Order: To place an order, add the desired products to your shopping cart and proceed to checkout. You will be required to provide accurate and complete information, including your billing and shipping addresses and payment details.

  2. Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase. This email serves as acknowledgment that we have received your order, but it does not guarantee acceptance of your order.

  3. Order Acceptance and Payment: Your order will be accepted and processed once we have verified your payment details and ensured that the products are available. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or product descriptions, or issues identified by our fraud detection system.

  4. Changes to Your Order: Once an order has been placed, it may not be possible to make changes or cancellations. However, if you need to modify your order, please contact our customer service team as soon as possible, and we will do our best to assist you.

  5. Shipping and Delivery: After your order is processed, you will receive a shipping confirmation email with tracking information. Delivery times may vary depending on your location and the shipping method selected at checkout.

By placing an order, you agree to these terms and conditions and acknowledge that your purchase is subject to availability and our acceptance.

User Conduct 

By accessing or using our website, you agree to adhere to the following rules of conduct:

  1. Lawful Use: You must use the website in compliance with all applicable local, state, national, and international laws and regulations. You agree not to use the website for any unlawful or fraudulent purposes.

  2. Prohibited Activities:

  • Uploading or transmitting any viruses, malware, or any other type of malicious code that will affect the functionality or operation of the website or any related service.

  • Attempting to gain unauthorized access to any portion of the website, other accounts, computer systems, or networks connected to the website, through hacking, password mining, or any other means.

  • Using the website to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

  • Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the website, including its content, designs, or services, without express written permission from EXSTNCE.

  1. Intellectual Property: You agree not to infringe on the intellectual property rights of EXSTNCE or any third parties. This includes unauthorized use of copyrighted materials, trademarks, or other proprietary information found on the website.

  2. Accuracy of Information: You agree to provide accurate, current, and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.

  3. Consequences of Violations: Violations of these rules may result in the termination of your access to the website, cancellation of your orders, and potential legal action. We reserve the right to take appropriate action to enforce these terms and ensure a safe and respectful environment for all users.

By using our website, you agree to comply with these terms and acknowledge that EXSTNCE may, at its sole discretion, monitor, investigate, and take legal action against any violations of user conduct rules.

Limitation of Liability 

EXSTNCE cannot guarantee that your use of our Service will be uninterrupted, secure or error-free. We are not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses. By purchasing from us, you agree that our maximum liability, if any, shall not exceed the amount paid for the product in question. This limitation of liability applies to the fullest extent permitted by law.

Termination 

These Terms of Service are effective unless and until terminated by either you or us. You have the right to terminate these Terms of Service at any time by notifying us that you no longer want to use our Services, or when you stop using our site. If we believe that you fail, or we suspect that you have failed, to accede with any term or provision of these Terms of Service, we have the right to terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services.

Account 

Our website also gives people who are interested in our brand the opportunity to create an account. With this account we will save up your personal details so if you order again, you don’t have to fill in all the details. You’ll also get a notification to make an account after the check-out. The given information should be true but in an event we think is false we own the right to suspend the account without any further clarification. 

Third Party Links 

It is possible that certain content, products or services that are available via our Service include materials from third-parties. We are not responsible for any of these third-parties content and do not work together with them. It is your liability to carefully check the third-party’s policies and to make sure you understand them before you get into a transaction. Claims, concerns, complaints or questions that are meant for third-party products should be directed to the concerned third-party. 

Modification to Service and Products 

The prices for the products we offer can be changed by us at any time without notice. We are not responsible to you or third-parties for any modification, price change, discontinuation or suspension. 

Copyright 

All designs, logos, and trademarks displayed on our clothing and accessories are the exclusive property of EXSTNCE. These designs are protected by copyright laws and other intellectual property rights. Unauthorized use, reproduction, or distribution of our designs is strictly prohibited and may result in legal action. By purchasing from us, you agree to respect these rights and not to infringe on our intellectual property.

Governing Law

These Terms of Service and every other kind of service are written in accordance with the Dutch laws. Everything that is not covered by the terms of service is governed by Dutch law. Any disputes arising from or related to these Terms of Service, including matters not expressly covered by them, will be resolved under the exclusive jurisdiction of the Dutch courts.

Changes to Terms

At this page, you can always review the most current version of our Terms of Service. We reserve the right to update, change or remove (parts of) this Terms of Service. It is your responsibility to check our website regularly for any of these changes. If we make any changes to the Terms, we will notify you here that the Terms have been updated. This way you are aware of everything we do. 

Contact Information 

In case you have any questions about these Terms of Service, you should contact us at exstnceclothing@gmail.com. See the information below for our contact information:

  • EXSTNCE V.O.F.

  • exstnceclothing@gmail.com

  • Azijnmakerstraat 11, 2645 JW Delfgauw, The Netherlands

  • Chamber of commerce number: 93058667